Recent Posts

Spring Fire Safety Tips

3/16/2018 (Permalink)

Spring Forward Safety Tips!

We recently moved our clocks forward an hour to get ready for spring and prepare for the warmer weather coming our way soon. This is the time of year we begin spring cleaning our homes, preparing to spend more time outside, doing repairs and refreshing our lives. This is also a great time to check things in our homes like smoke alarms, carbon monoxide detectors and fire extinguishers.

According to the National Fire Protection Association Association, 3 out of every 5 home fire deaths result from fires in homes with no smoke alarms. Now is a great time to test your smoke alarm to make sure it still works and replace batteries if necessary. If your smoke detector begins making a chirping noise, that is a sign that you need to immediately replace it. The NFPA recommends having a smoke alarm in every bedroom and on each level of your home.

Carbon monoxide (CO) is an invisible, odorless gas that can have harmful affects on people and animals. CO alarms should be installed outside in a central location outside of bedrooms and on each levels of the home. Some smoke detectors are also CO detectors. Use the same rules for CO detectors as you use for smoke alarms, check that they are working and check their batteries.

Now is also a great time to review your family emergency plan with the people who stay in your home. It’s good to remind everyone of the plan and make sure everyone is on board. Should any changes be necessary to the plan, now is a good time to discuss that as well.

Because we never know when disaster may strike, it’s important to have an emergency kit in your home and car. During your spring cleaning, check to see if any supplies need to be restocked or replaced in your emergency kits.

Tree Damage

3/9/2018 (Permalink)

In the recent snow storm, a lot of trees and tree limbs fell. We saw pictures of trees falling in people's yards, on fences, and on people's homes. Trees can cause a great deal of damage, especially those that fall on houses. This can cause damage to roofs, exterior walls and windows.

Here are some tips for what to watch out for before the storm:

-Keep an eye on cracks in tree trunks and large limbs

-Watch out for hollowed, aged and decaying trees, trees that lean to one side

-Branches leaning over the roof or close to the house

-Any trees or branches that are close to or hover over utility lines

All of these things are cause for potential dangers to your home and property. Do you know someone who performs tree removal services? Getting contact information for someone who performs tree removal services is great to have on hand for emergency situations.

Before a storm hits, it's always good to remove dead, diseased or damaged tree limbs. Prune branches close to the house and near utility lines.

In addition to paying attention to the trees, you should also check gutters and remove any debris you might find to prevent a water back up in your gutters. Having a water back up, could cause damage to your ceilings bringing the storm inside your home.

After the storm has passed, be sure to re-evaluate your property. Take precautions and remove any trees or branches that appear damaged. If necessary, call a professional to help.


Covering Up Mold

3/1/2018 (Permalink)

Over the years, we have talked to many home and business owners about mold. We have talked to people who have tried to get rid of the mold on their own and then decided that they need our help. You should know, we’re here for you! We’re here to answer your questions and remove the mold from your home safely and effectively.

We have talked to home owners who have sprayed mold, scrubbed the surface mold, painted over it with paint or Kilz. All of these techniques have ended with the same story, “the mold came back”.

The mold comes back because in these circumstances, your simply covering up the mold or removing what can be seen on the surface. These methods are not actually removing the mold completely from the materials where the mold has invaded.

Materials in your home that mold grows on can be very porous, therefore, even though you cant’t see if anymore doesn’t mean it doesn’t exist under the surface. Likewise, painting over the mold or spraying the mold covers it up for a limited time before the mold continues to grow and penetrates the new surface. Completely removing the mold will remove potential toxins from spreading and affecting the air you breathe.

When SERVPRO gets a call to remediate mold, we ensure that the job is done properly. We start out by containing the area where the mold exists. We HEPA vacuum all areas around where the mold exists. The HEPA vacuum is able to trap the smallest particles of mold. Following this step, we would continue with remediation specific to the affected materials where the mold exists. The whole time that remediation is occurring we run air scrubbers to continue to filter the spores out of the air.

Facts About Smoke and Soot

3/1/2018 (Permalink)

Smoke and Soot Damage Can Cause a Pervasive Odor in Your Home.

Smoke and soot is very invasive and can penetrate various cavities within your home, causing hidden damage and odor. Our smoke damage expertise and experience allows us to inspect and accurately assess the extent of the damage to develop a comprehensive plan of action.  
Smoke and soot facts:
* Hot smoke migrates to cooler areas and upper levels of a structure.
* Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.
* The type of smoke may greatly affect the restoration process.
Different Types of Smoke
There are two different types of smoke–wet and dry. As a result, there are different types of soot residue after a fire. Before restoration begins, SERVPRO of North and East Onondaga, and Oswego Counties will test the soot to determine which type of smoke damage occurred. The cleaning procedures will then be based on the information identified during pretesting. Here is some additional information:
Wet Smoke – Plastic and Rubber
* Low heat, smoldering, pungent odor, sticky, smeary. Smoke webs are more difficult to clean.
Dry Smoke – Paper and Wood
* Fast burning, high temperatures, heat rises therefore smoke rises.
Protein Fire Residue – Produced by evaporation of material rather than from a fire
* Virtually invisible, discolors paints and varnishes, extreme pungent odor. 
Our Fire Damage Restoration Services
Since each smoke and fire damage situation is a little different, each one requires a unique solution tailored for the specific conditions.  We have the equipment, expertise, and experience to restore your fire and smoke damage.  We will also treat your family with empathy and respect and your property with care.
Have Questions about Fire, Smoke, or Soot Damage??Call Us Today – (315-457-3432)

We Can Help!

2/28/2018 (Permalink)

Do you own a business or commercial property? If so, we know your likely very busy running the business and taking care of the many tasks that goes along with the property. Therefore, you don’t have time to worry about the common wear and tear that gradually soils your office. When your business needs cleaning beyond the scope of your regular janitorial staff, call your local SERVPRO franchise to perform a deep cleaning to spruce up the place! 

We have specialty products to remove strong odors, and to remove tough stains that otherwise ruin carpets and flooring. When you call our office, we’ll come out to do an estimate for pricing. If there are tough stains that you would like to have removed, we will perform a test cleaning in a small area to ensure the stain will come out. 

Our technicians come be scheduled outside of your normal business hours so that we are not causing a distraction from your employees ability to work or hindering your customer’s ability to enjoy your space.

Our technicians are thoroughly trained to do the job right for you! We have over 100 exclusive cleaning products, so we can clean a variety of different types of materials and spaces.

In addition to our regular cleaning services, we also clean:

  • Air ducts
  • Biohazard 
  • Carpet and upholstery 
  • Ceilings, flooring and walls
  • Odor removal
  • Sewage
  • Water and fire damage
  • Trauma and crime scene
  • Vandalism 

Rental Property Cleaning

2/19/2018 (Permalink)

Do you own rental property? Have your previous tenants left an unsightly mess after they have moved out? Perhaps they left a large amount of garbage and debris, dirty floors and walls or left a strong smelling odor that would make it impossible to rent again as is.That can be an overwhelming experience! But don’t worry, we’re here to help get your rental property clean, fresh smelling and ready for the next tenants to move in.

Give SERVPRO a call and we’ll send out an estimator that will thoroughly explain the type of cleaning needed and how we would get your rental property cleaned and sanitized. Our estimators have seen all sorts of damage caused by previous tenants and have a good understanding of what chemicals and cleaning techniques would be needed. They also can estimate the time needed to perform the necessary tasks. This will provide you with an estimated cost and timeline for the cleaning project.

We’ll then schedule a crew to complete the cleaning for you.

Some of the tasks our technicians could do for you to get your rental property ready to rent again:
Clean floors, ceilings and walls
Clean carpeting and upholstery
Thermal fogging- to remove any unwanted odors
Duct cleaning
Debris removal
Cleaning kitchens and bathrooms

If you should find any other tasks not listed, please feel free to call our office and check with any other things you may come across that may need cleaning.

Your Belongings After Fire Damage

2/19/2018 (Permalink)

When you experience a fire in your home, the fire damage affects not only the structure of your house, but also your belongings. SERVPRO is here to help! SERVPRO understands your furniture, clothing, keepsakes and belongings are very important to you. We know that some of these items are essential to making a house a home.

After experiencing a fire, it is common to feel overwhelmed. We are here to make this awful situation better for you. SERVPRO offers a Contents Claim Inventory Service, this provides a detailed and accurate list of your belongings. Our technicians go room to room documenting your contents by creating a list and taking digital photos. This way, the lists and photos can easily be sent to you and your insurance company. Once the list is created, a preload value of contents can be created. This will help produce a detailed and accurate report to settle your insurance claim quickly and accurately.

When necessary, SERVPRO can complete move-outs and pack-outs for you! If your home requires extensive restoration or cleaning due to the damage from the fire, we can organize an efficient move-out of contents from the affected area. Move-outs allow for a quicker rebuild/remodeling and protects contents from damage during the remodel. While the rebuild/remodeling happens, your items can be inventoried and cleaned at our office. Should the remodeling take extra time, we can store your items until the project is finished.

When the restoration project is completed, we will move everything back into your home and help you get settled.

Choosing a Mold Remediation Company You Can Trust

2/7/2018 (Permalink)

At SERVPRO, we get a lot of calls from people who are concerned about mold in their homes and businesses. Mold is something that causes a lot of worry as it should. Mold has the potential to cause many different kinds of health issues and can also cause a lot of structural damage. Please know that we're always happy to take your calls and emails to answer any questions that you have about mold.  

If you're considering completing the mold remediation yourself, please know that there are many risks involved. It's important to choose a remediation company that has the proper equipment and knowledge to fully get rid of the mold. If mold remediation is not completed properly, you risk spreading the mold spores and affecting previously unaffected areas.

Things you should consider when choosing a mold remediation company are:

-Does the company understand mold and the potential hazards involved?
It's important that mold remediation is completely properly so that spores are not spread and all of the affected materials are removed and/or cleaned. At SERVPRO, our technicians have completed mold classes and have experienced on the job training.

-Do they recommend mold testing?
New York State requires that mold testing is completed before remediation can begin for most mold remediation work. Therefore, if a company is not completing mold testing they breaking the law. Mold testing allows the remediation specialists to identify the type of mold present which would determine exactly how the remediation is performed. Testing also identifies exactly where the mold is, as mold is not always identifiable to the human eye.

-Does the company keep records of what they are doing, daily notes, pictures of before, during and after?
This is important incase you ever need to go back and ask questions. Documentation is also helpful for insurance companies and if you ever want to sell your property you have specific details of what was done.

-Is the contaminated area properly contained?
This is important to stop the spores from spreading to unaffected areas.

-Is the remediation company insured?
Every SERVPRO franchise is required to be properly insured by our corporate office. Therefore, every SERVPRO is insured in order to be in business. We will gladly send any documentation needed to show what we are insured for.

-Do the technicians where protective gear?
All of our technicians understand the importance of wearing personal protective equipment to keep them safe while on the job.

-Does the remediation company discard the moldy materials?
Any company that completes mold remediation should properly bag the waste materials and remove them from your property so that you and your property are not exposed to the hazardous materials.

If there are any questions that you have, please feel free to call (315-457-3432 or email ( us. We'll be happy to help!

Facts About Mold

2/7/2018 (Permalink)

When you have a water damage in your home, if not properly mitigated, you are at risk of mold becoming a problem. Today, I'm going to tell you some facts about mold:

  • Mold is a type of fungus.
    • One of the most common type of mold is known as mildew.
    • There are hundreds of different types of mold.
  • Mold can live indoors or outdoors and grows best in damp, warm, and humid environments.
  • Even though bathrooms and basements are typically moist areas prone to the growth of molds, any moist area in the household may harbor mold.
    • Having a properly installed fan in the bathroom can help reduce the moist content in the room. 
    • Running a dehumidifier in your basement, especially during the humid months, can help prevent mold from growing.
  • Some people experience allergic reactions or have negative health side effects when exposed to mold. The likely hood of this depends on the type of mold growing and the person.
  • Controlling the moisture content in your home is the best way to prevent mold.
  • Mold is not always able to be seen by the human eye.
    • This is why we highly recommend having mold testing completed by an industrial hygienist.

What To Do When You Have Frozen Pipes

1/15/2018 (Permalink)

Imagine this... you wake up on a cold winter morning, stumble to the bathroom, turn on the sink to splash your face with some water but only a very small trickle of water coming from your pipes. Confused? You call a plumber, and they tell you that most likely you have a frozen pipe. Eek! What do you do now?

Try to locate the section of pipe that is frozen. Using a blow dryer or heat gun blow hot air at the frozen section of pipe. If possible, you could place a space heater near the pipe to begin the thawing. It is important not to use a torch or open flame to attempt to thaw the pipe. Also, don’t place the space heater too close- remember the 3 ft rule! 

Inspect the pipe for any cracks that may occur when the water causes the pipe to expand. Slowly begin the run water and check for any leaks. If you notice water leaking from the pipe, you should turn off the water at the main shut-off valve. Contact a professional plumber to come fix the pipe. 

Don’t forget, we’re available 24/7 to clean up any water damage that may have occurred. It’s important to clean up any water damage quickly and efficiently to prevent further damage from occurring.